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643 Reviews Found
Confirmed Service Customer
The people at our dealership could not be nicer or more professional.. It's always a pleasure to go there and enjoy the welcoming atmosphere. (The coffee's good, too!)
Edward G.
RAYNE
Business Response
Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Sales Customer
New Car Salesman Jason Coleman met me on the sales lot and guided me toward possible choices of vehicles, based on my responses to his questions. His knowledgeable answers to my questions helped guide me toward my final choice of vehicles I was considering.
Barbara M.
LAFAYETTE
Business Response
Hi, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hello, we're glad to hear you enjoyed your visit. Thank you again for choosing Courtesy Buick GMC and we hope to see you again.
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Confirmed Service Customer
Brandon does great work and really makes my visits better.
John Q.
LAFAYETTE
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Courtesy Buick GMC
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Business Response
Hello, we really appreciate your feedback! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
I got to my appointment 1 day early. I had the wrong date on my calendar but she fit me in for my oil change and fixed the issue of my On Star staying on, which had already been in the shop yet nor fixed. Very pleased with the service.
Tammy L.
OPELOUSAS
Business Response
Hi, thank you so much for the positive review! We hope you have a great day!
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Confirmed Service Customer
I picked up my car Friday, Dec.13th. I smelled gas coming home with it but assumed it was because the fuel pump and fuel pipe had gotten changed. I continued to smell gas every time I drove it so this morning I went back to Courtesy so they could find the problem. They found a fuel pipe had a leak possibly from moving things around to change the fuel pump so another fuel pipe had to be changed. While I understand they didn���t charge me for the labor, I���m not sure that I should have been charged for the part either!! It wasn���t leaking when I brought it in the first time!!
Ruth L.
LAFAYETTE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hi, thank you for the high star rating! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Well only thing is I wanted to leave a comment in my file about a one time issue I had with the audio system and was unable because the person that waited on me for an oil change did not allow. I did tell her about and a salesman and they both said it was probably a software issue. I just wanted a record to be made in case it happened again.
Valerie B.
RAYNE
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
Vehicle wasn't ready. Poor communication with customer. Poor customer service at pick up.
Dana R.
ALEXANDRIA
Business Response
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Service Customer
Ran out of oil, didn���t follow through with fluid levels such as windshield wiper fluid, didn���t lubricate chassis as part of the process, removed the oil filler cap with grass and accumulated dirt as opposed to cleaning before opening!
Daniel H.
KAPLAN
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Business Response
Hello, we're glad to hear you enjoyed your visit. If you're ever in need of more help, please let us know!
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Business Response
Hi there! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Sales Customer
Non pressured one of the easiest buy I ever had.. Thanks Waldo!!
Shane L.
NEW IBERIA
Business Response
Hi there, your satisfaction is our top priority. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Courtesy Buick GMC!
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Confirmed Service Customer
The batteries died in our 2015 sierra Diesel truck on a weekend. We were able to get it to the service department and left it in the early bird drop off. They contacted us early on Monday morning and our truck was ready with the new batteries by Monday afternoon. We always use the service department at Courtesy GMC for our truck. We have been very pleased
Patricia A.
LAFAYETTE
Business Response
Hello, we are glad we could help! Thank you again for leaving us this response!
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Confirmed Service Customer
It is difficult to quantify quality. My experience has been exceptional because service has gone beyond expectation. This is rare nowadays. A large part of my Courtesy experience is the result of Victor Mouillet. He goes above & beyond what is expected - professional, courteous, & makes me feel like my problem is his problem.
Arthur B.
LAFAYETTE
Business Response
Hi, we are so happy to read such a great review about Courtesy Buick GMC! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
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Confirmed Service Customer
Everything went as planned and Vic and the rest of the staff were great.
James B.
LAFAYETTE
Business Response
Hi there! We're so happy we were able to help you out! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Sales Customer
SEAN NUNZIANTE WAS OUTSTANDING AND VERY KNOWLEDGEABLE. I HAVE BEEN DEALING WITH SEAN FOR NUMEROUS VEHICLES FOR OVER 15 YEARS!!!!
David F.
LAFAYETTE
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! All Star Customer Care reviews@allstarautomotive.com